What Standards Should You Expect From Medical Professionals?
Standards to Expect from Medical Professionals
When it comes to the treatment of patients, hospitals are supposed to adhere to national standards of quality and safety. Those that do not can find themselves the subject of action from the healthcare regulator the Care Quality Commission (CQC).
These national standards of care have been established with the intention of protecting patients from poor treatment and avoidable injury.
The standards are enforced by the CQC, which inspects hospitals to ensure they meet requirements and is tasked with taking action on any that are not.
The medical law and patient rights experts at Hospital Negligence believe that patients should be aware of the standards of care that hospitals have a duty to provide. If these standards are not met and injury is caused as a result, patients and families may be able to take action against the hospital trust responsible. The team at Hospital Negligence can help you with this.
Speak to the team today by calling us on on 0800 014 7481 or allow us to call you back by completing our online enquiry form.
Here we have summarised the content of the CQC guide for patients regarding hospital standards that should be in place. You can view the full guide on the CQC website here.
What you should expect
You should be respected, involved and told what’s happening at every stage
- You, or those acting on your behalf, should be involved in discussions about the proposed care, treatment and support
- You should be asked for consent before you receive any examination, care, treatment or support
- If you need help to make your decision about treatment options you should be given support and healthcare workers should respect your privacy, dignity and independence
You should receive care, treatment and support that meets your needs
- Your treatment plan should be right for you
- You should be provided with food and drink that meets your dietary requirements
- Your care should be coordinated if you move from one healthcare service to another
- Medical staff should respect your cultural background, gender, age, sexuality, religious beliefs and any disabilities that you may have
You should always be kept safe
- You should be protected from abuse, or the risk of abuse and staff should respect your human rights
- The environment where you receive your care should be clean and you should be protected from infection
- You should always be given the medication you need, when you need it and in a safe way
- You should be cared for in a safe and accessible place that will help you to recover
- You should never be harmed by unsafe or unsuitable equipment
You should be cared for by staff with the right skills to do their job properly
- You should be cared for by staff with the right skills to do their job
- There should be enough staff members available to keep you safe and meet your health needs
- You should be looked after by staff who are well-managed
Your hospital should regularly check the quality of its service
- The managers at your hospital should continuously monitor the quality of the services it provides
- Your personal records should always be accurate and kept safe and confidential
- If you have cause to complain about care you have received, this should be dealt with properly
If you or someone you know has received hospital treatment and any of the standards above were not met, causing injury and suffering, you may be able to bring a claim for medical negligence.
By doing so you can bring the failings to the attention of the hospital trust responsible with a view to hopefully improving safety levels for other patients. You may also be able to claim compensation to help you to cope with the aftermath.
Talk to Us
You can speak to the medical law experts at Hospital Negligence today to get specialist advice on your case and the best course of action. You can call us on 0800 014 7481 or alternatively fill out the enquiry form on this page and someone will call you back.