Writing an NHS complaints letter
Writing an NHS Complaints Letter
Often patients find they are left without answers to questions they have about the quality of their treatment under the NHS when an error is made that causes physical or mental harm, or a poor standard of care has been received. At Hospital Negligence we can help you write an effective complaints letter to give you the best chance of achieving the desired outcome from your complaint.
The complaints process can seem lengthy and daunting, leading to many individuals abandoning their complaint, but making a complaint is important and can help if you are to make a claim for compensation in the future.
At Hospital Negligence, we are here to offer free advice on how to make a complaint about the NHS. Call us up to speak to a solicitor about your situation and find out the best way to progress with your complaint. Either ring us on 0800 014 7481 for a chat, or allow us to call you by leaving your details via our online contact form.
Making a complaint about the NHS
This quick and simple guide will explain what is involved in making a complaint. To discuss your complaint in more detail, do not hesitate to get in touch
Have you made your complaint within the required time limit?
All complaints to the NHS are made through the NHS Complaints Procedure.
A complaint should be made within six months of the incident occurring, OR six months from the date you became aware that there were reasonable grounds to complain. In some circumstances, these time limits can be waived, but there needs to be a good reason.
What do you want to achieve?
Before you make a complaint, think about what you wish to achieve. It can help to write down what you want to happen.
You should also be very clear about your complaint. A good way to remember all your points is to make a list.
What you can complain about under the NHS Complaints Procedure
You can complain about any aspect of the treatment or care you received from:
- All NHS staff and services in England
- NHS staff or facilities in an NHS hospital’s private wing
- NHS services received in a private hospital
Including complaints about:
- Your personal experience
- Someone you care for, a relative or a friend
Stages of the NHS Complaints Procedure
The procedure is made up of a number of separate stages:
- Submission of a personal complaint
- Reply and satisfactory resolution from the local surgery or trust
- Complaint to the Parliamentary and Health Service Ombudsman
If the complaint is not resolved at stage 2, the procedure will continue onto 3 until a resolution has been found.
An initial complaint to the NHS won’t gain you any sort of financial compensation. This is only possible if you decide to take legal action. To take legal action you must consult a solicitor who specialises in hospital negligence. Contact the team at Hospital Negligence on 0800 014 7481 or complete our online enquiry form to discuss your options.
However, using the NHS complaints procedure will give you the opportunity to have your concerns investigated and may provide answers about your treatment and give you closure on the event. The NHS response to your complaint may also provide vital evidence that can strengthen a compensation claim for medical negligence.
Seeking support from a legal professional
If you have a complaint about the lack of care or treatment you received under the NHS, a solicitor can assist you in writing a letter of complaint and help you set out your questions. The team at Hospital Negligence offers this service for free and can help ensure the complaint investigation is focused and relevant.
Be aware that exploring other avenues, such as the Ombudsman, can prove particularly time-consuming, and there exist certain time limits with regard to when you are able to make a claim. This is why it is best to speak to expert solicitors who can guide you through the process and ensure your complaint achieves its objectives.
If you wish to make a claim for medical negligence in relation to your treatment, this can normally be investigated at the same time as your complaint, however it is important to inform your solicitor.
Talk to Us
For free advice regarding your complaints letter from the medical law experts at Hospital Negligence, simply complete a contact form or call us on 0800 014 7481. We are experts in this field, and our friendly and professional team will provide all of the assistance you need.