NHS Complaints Procedure
Understanding the NHS Complaints Procedure
The NHS aims to provide the best possible service to patients. However, there are times when things go wrong and it may be prudent to initially consider using the NHS complaints procedure before asking specialist medical negligence lawyers to issue proceedings in court. A complaint may result in an admission of negligence or may release evidence and information that might otherwise not be available. In the event of a complaint against a hospital being necessary, contact should initially be made directly to the hospital.
At Hospital Negligence, we can offer expert advice on the best ways to go about making an NHS complaint, including writing a complaints letter. Speak to us today to find out more about the best way to progress your complaint by calling us on 0800 014 7481 or allow us to contact you by completing our online enquiry form.
We have also compiled this handy guide explaining how to write an NHS complaints letter.
Different Types of NHS Complaints
NHS complaints can come in various forms, including:
- Quality of service
- Poor information or explanations
- Attitude of medical staff
- Condition of buildings
- Delays or cancellations
- Administrative problems
- Food and other facilities
- Visiting hours
How Do I Make an NHS Complaint?
Most hospitals encourage patients to talk to them if there are problems, and in many hospitals trained staff are available to deal with the NHS complaints procedure 24 hours a day. In addition to making a personal complaint, it is possible to write to the hospital's chief executive, whose address will be available upon enquiry. Following receipt of a complaint, most hospitals will send an acknowledgement and offer to discuss the problem and will in any event usually give a full written explanation within a month. This process is known as local resolution.
In the event of a patient not being happy with the initial explanation or any subsequent requests for reconsideration, the matter can be considered by an independent review panel. The panel will produce a report on the investigation and will make recommendations.
How Do I Apply to the Parliamentary and Health Service Ombudsman?
If you have gone through the formal NHS complaints process but you do not feel that your complaint has been satisfactorily addressed, a complaint can be made to the Parliamentary and Health Service Ombudsman.
The Parliamentary and Health Service Ombudsman can be contacted at www.ombudsman.org.uk/make-a-complaint
Making a Claim
If, after making your complaint against the NHS, you are still not satisfied and would like to seek specialist legal assistance in order to pursue a medical negligence claim, the team at Hospital Negligence is here to help.
Our lawyers specialise in clinical compensation claims and we take many cases on a ‘no win, no fee’ basis, meaning there is absolutely no risk to the person bringing the claim. Legal aid is also still available for people who have suffered brain damage due to medical negligence in the womb, during birth and in the first few weeks of life.
However, less than 1% of UK solicitors are approved by the Legal Aid Agency. All of our solicitors are franchised by the Legal Aid Agency and are entitled to make an immediate application for legal aid on applicable cases.
Talk to Us
For free legal advice, simply call us on 0800 014 7481 or complete our contact form and a member of The Law Society Panel Of Medical Negligence Experts will telephone you at no charge and with no obligation.